Terms & Conditions

Prestige Watches is a trading entity of Bustamante & Co Ltd

WARRANTY

New / Unworn watches come with original brand warranties, Availability and delivery times will be quoted separately for each watch within the listing.

Pre-owned watches are all second hand/used and in varying conditions shown with macro images on our website.  We can also send you a video of the watch upon request. All watches are checked by our specialist horologist and come with a 6-month warranty (unless otherwise stated). The watch movement is covered under this warranty however this does not apply to any inappropriate damage caused while in your ownership by mistreatment of your watch. The warranty does not cover damage to bracelets, cases, crystals/glasses, or damage arising from use in water. We do not cover accidental damage or loss. Our Prestige Watches warranty is not transferable. Where possible we can adjust any bracelets to fit your wrist before postage. Please kindly let us know your wrist size in centimetres or inches and we will make any appropriate changes including any spare links with your watch. We can also obtain additional links that are subject to additional costs. All our watches are fully authenticated by our watch specialist before advertisement and all watches are offered in full working condition unless clearly specified.

RETURNS & REFUNDS

We’re confident that you’ll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you need to return your item because of a fault in the watch, we offer a 7-day returns period from the date of delivery, entitling you to a full refund or exchange.

We strongly recommend that you do thorough research on the watch you are buying before making the purchase to be sure you are fully satisfied that you like/want the specific watch and its style before buying.  We may not refund a watch for reasons such as it being too big/small for your wrist, being too light/heavy, shiny, etc.  Please act professionally and responsibly in doing your watch due diligence in advance.

Check specifics such as the case diameter, the watch depth (thickness) including crystal, the lug width, the weight, the watch finishing (polished, brushed, satin), the weight of the watch, the strap / bracelet closing mechanism (deployant, buckle, fold over, push release, friction grip etc). There is a vast amount of watch review information on the internet both in written and video form.  Please be sure you are well informed about the watch you are buying before ordering. We will happily consult you on your choice and are happy to answer all questions on the watch you are interested in based on your wrist size, your style, price retention and so on.

To make an authorised return, please contact us by email (marcelo@marcelob4.sg-host.com) or phone on +44 (0)7900 806273 to register your return. After receiving confirmation, items may be returned via post or brought back to our office.

Please contact us for the address.

All returns must be consulted with Prestige Watches beforehand and include a returns reference which should be included with the item prior to being sent back. Items must be returned in their original “as sold” condition. Items which are sold with taga, must be returned with the tag still attached to the item. If the tag is removed from the item or if the tag is damaged, the item cannot be returned under this return policy. As part of our returns procedure, all items have to be inspected by our in-house expert (e.g. watchmakers for watches) to verify and confirm the original “as sold” condition of such item. Any deviation from the original condition which results in a value decrease of the item (e.g. scratch or missing box), will be deducted pari passu from the amount due to the client. We cannot accept the return of items that have been engraved, altered or personalised. Prestige Watches will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase. This does not apply to faults or damages caused by neglect, accident or misuse.

Your payment will be refunded, excluding the delivery cost, upon the safe receipt of the items, and following inspection at the earliest possible opportunity and confirmation sent to you via email, but please allow up to 5 working days for funds to show in your account. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured.

Any customs or duty charges incurred at the time of the original order are final and will not be refunded.

Should you return a watch to us by post or courier or any other means, you must take full responsibility for the safe return/ arrival of the watch to our offices.  Should a watch be mis-delivered or lost in transit, this is your responsibility, and we will not be able to refund your watch. You will need to seek compensation from your insurance or the delivery company,

If you require any further advice, please contact us.

BUYING FROM PRESTIGE WATCHES

Making a purchase could not be easier. Please browse the online catalogue, select the item in which you are interested in and contact us. You can also contact us via online chat (such as WhatsApp) phone or email. We will provide you with the full cost including delivery.

We will then send you an invoice for you to make payment.  We will need your full name and address in order to create the invoice.  We will also ask you for some form of official identification such as driver’s license (with photo ID) or a passport.  We may also ask you for proof of address such as a utility bill or bank statement.

We only accept payment via bank transfer (wire transfer).  This is for our security and for your safety.  We do not offer any credit or financing. Nor do we accept cash, credit card or PayPal payments.

SELLING YOUR WATCH VIA PRESTIGE WATCHES

By submitting your item for sale to or through Prestige Watches you guarantee that your item is free from finance, theft, and is guaranteed authentic. We reserve the right to have any item checked by experts and reserve the right to return it to you and request full refund should these terms not be met.

DELIVERY INFORMATION

All watches are sent DDU via DHL express door to door delivery. It is a fast and fully trackable service.

CUSTOMS, DUTIES & LOCAL TAXES

If you are based outside the UK, you may have to pay import or other taxes, fees or charges applied by customs or other authorities in the country of receipt. While we are not liable for these additional charges and have no control over them, we do encourage clients to research these prior to purchasing items from us. We will make a full value disclosure, where required, on all items sent overseas and this is required to ensure proper insurance cover in sending valuable items. If you are unsure about whether these charges apply, you should contact your local tax or customs office for further information.

International (non-UK) clients are be liable to customs and excise duties or taxes when purchasing from us. We are unable to waive these charges and they must be paid to the courier company or your local customs in order for you to receive your item. Rates are dependent on the country / State of residence, so please contact your local customs authority for detailed information.

DDU = Delivery with Duty Unpaid. This means the importer / receiver of the watch is responsible to pay any Sales Tax or duties to customs or the courier company to release the goods from customs

UK

We offer a next day delivery service for all UK orders placed before 12pm and full / cleared funds are received. If your order is placed after this time, or during the weekend, your item(s) will be dispatched on the nearest working day. Please be aware that your parcel will require a signature in order to be delivered and tracking information will be supplied on the day of dispatch. We also offer a same day delivery options for an extra cost, so please contact us to discuss your requirements.

UK shipping is provided by DHL Express or Royal Mail Guaranteed / Signed For and international shipping is provided by DHL Express. We regret that we are unable to deliver to PO box numbers or freight forwarding companies.

INTERNATIONAL ORDERS

If your order is placed before 12pm (GMT) and full payment (cleared funds) is received into our bank account, your item(s) will be dispatched on the same day. We aim to get your order to you as quickly as possible (1-4 days depending on your location), but in rare cases, local customs and excise authorities can introduce delivery delays that are out of our control. We will notify you of any delays where possible and a tracking number will be sent to you on the day of dispatch.

International (non-UK) clients are be liable to customs and excise duties or taxes when purchasing from us. We are unable to waive these charges and they must be paid to the courier company or your local customs in order for you to receive your item. Rates are dependent on the country / State of residence, so please contact your local customs authority for detailed information.

COLLECT IN PERSON

Collect your purchase in person at our office in Kings Langley Hertfordshire.

Collections can be made by appointment only during our opening hours. Please note, photo ID and proof of purchase will be required for collection.

ADDITIONAL INFORMATION

All of our items are fully insured whilst in transit. In the unlikely event your parcel goes missing or does not arrive on time, please contact us at the earliest opportunity.

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PRIVACY

Personal information we may collect from you while using our site will be stored by us and may be used in a number of ways. We will use your contact details (your name, job title, telephone and your e-mail and postal addresses) to provide any services requested by you and also to tell you about important changes to the site and its functionality. In addition these details may be used by us to provide you with information about other services and products.

We may ask for further information about you as part of online surveys or if you enter any competition or other promotional feature. This information will be used to enable us to improve our website or online service. It may also be disclosed to other companies who wish to tell you about services of interest to you.

ACCESS TO DATA

You have the right to be told what personal information we hold about you on our databases. You should write to us at the following address: 07 Jardine House Harrovian Business Village, Bessborough Road

Please state your full name, your address and any publications or services from Prestige Watches to which you know you subscribe. A small administrative charge will be made for fulfilling this request.

COOKIE POLICY

Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites including pages viewed, products purchased and the client journey around our websites.

Detailed information is set out in our Cookie Policy and is provided to ensure you are fully aware of the cookies we use, allowing you to make an informed choice about your continued acceptance of cookies.

What Are Cookies?

Like most websites, our websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse our websites. They are used to ‘remember’ when your computer or device accesses our websites. They allow us to remember whether you are logged in to the site and to remember what items you had in your shopping bag. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information Collected

Some cookies collect information about browsing and purchasing behaviour when you access our websites via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. All data passed by cookies is anonymous and will never contain individual detail such as your name, address, telephone number or payment details. For more detailed information about how cookies work, please visit www.allaboutcookies.org

How Are Cookies Managed?

The cookies stored on your computer or other device when you access our websites are designed by:

Prestige Watches or on our behalf, and are necessary to enable you to make purchases on our websites;
third parties who participate with us in marketing programmes; and
third parties who publish web banner advertisements for us.

What Are Cookies Used For?

Cookies are used with our marketing partners to present you with appropriate offers and advertising as you browse other sites on the internet, based on your browsing activity while on our sites. Cookies also allow us to work alongside our web analytics partners to see how you like to use our website, which pages or special functions you prefer and help us to promote them and make them better. This helps us to continually improve the relevance of our promotional communications, your shopping experience and our products and services.

The main purposes for which cookies are used are: –

For technical purposes essential to the effective operation of our websites, particularly in relation to online transactions and site navigation.
For us to market to you, particularly web banner advertisements and targeted updates.
To enable us to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
To enable us to meet our contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

What Cookies Do We Use?

There are two types of cookie that may be used during your visit to our site:

Session cookies

Session cookies are deleted after each visit to our site. For example, when you are browsing our site, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser. Session cookies allow you to add an item to the basket and then move through the checkout. Disallowing these cookies via your web browser will mean you are unable to place an order on the site.

Persistent cookies

Persistent cookies remember you for a set period of time allowing wishlist products and/or previously viewed products to be displayed the next time you visit our site and whether you logged into or out of your account while browsing.

Marketing cookies

Prestige Watches work with several partners who serve advertisements or present online offers on our behalf. Most of these marketing partners use both session and persistent cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. All data collected by third party cookies is anonymous and will never contain your name, address, telephone number, email address or payment details.
This website uses cookies to monitor browsing preferences and to deliver functionality in some cases. If you do allow cookies to be used, information about your use of this website may be recorded and stored for use by third parties, for the purpose of helping us to understand how we can improve the services we offer to you and the website experience.

Google

This cookie shows us how you found our website and which ads you came from. This helps us understand where our online marketing works best. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/.

Facebook

Facebook Conversion Tracking Pixel : This tool allows us to tell if users came to our website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous and no personal data is transferred or visible. The collected data is saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s privacy policy found under: https://www.facebook.com/about/privacy/.

Please click here if you would like to revoke your permission: https://www.facebook.com/ads/settings.

Buying a watch? Selling a watch?

Want to invest & make money?

Before you do anything, you need to read this helpful guide from Marcelo at Prestige Watches.